How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies through your browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The cookies we use

The following cookies are used on the InfiSIM website:

LiveChat Cookies

Cookies that enable visitors to chat with our online support team.

Cookie

Purpose Description Length/Duration
_livechat Used by LiveChat - remembers the info of the visitor entering your website.

3 Years

_livechat_lastvisit

Stores when the visitor last used LiveChat. 3 Years
3rdparty Checks if the browser's settings will allow LiveChat to work on not yet visited pages.

Session

main_window_timestamp

Synchronises the communication between opened LiveChat tabs. Session
_lc.visitor_id Generates visitor’s unique LiveChat ID.

 999 Days

_lc_vv

Internal use only - shows which version of LiveChat is installed. Session
 lc_window_state Checks the LiveChat window state (minimized/maximized).

Session

 notification

Mechanism for synchronizing the state between LiveChat tabs. Session
 message_text Saves text from the LiveChat message area before sending.

Session

 waiting_in_queue

Registers if the visitor is in the LiveChat queue. Session
 recent_window Used by LiveChat - informs about the last page that the visitor was on.

Session

Google Analytics Cookies

The use of these cookies by Google Analytics is shown below:

Cookie

Purpose Description Length/Duration
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 Years

_gat

Used by Google Analytics to throttle request rate. Session
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Session

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Session

Social Sharing Cookies - AddThis

The following cookies are used by social sharing platform AddThis:

Cookie

Purpose Description Length/Duration
_at.hist.# Used by the social sharing platform AddThis to store the user's history of the AddThis sharing widget.

Persistent

_atuvc

Updates the counter of a website's counter of a website's social sharing features. 13 Months
_atuvs Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.

Session

_at.cww

Used by the social sharing platform AddThis. Persistent
at-lojson-cache-# Used by the social sharing platform AddThis.

Persistent

at-rand

Used by the social sharing platform AddThis. Persistent
bt2 Used by the social sharing platform AddThis to keep a record of parts of the site that have been visited in order to recommend other parts of the website.

255 Days

di2

Keeps track of expiry dates of other cookies used by the social sharing platform AddThis. 1 Year
loc Geolocation, which is used to help providers determine how users who share information with each other are geographically located.

13 Months

uid

Creates a unique, machine-generated user ID. AddThis, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers. 1 Year
uvc Detects how often the social sharing service, AddThis, encounters the same user.

13 Months

vc

Used by the social sharing platform AddThis. 1 Year
xtc Registers the user's sharing of content via social media.

13 Months

_atrfs

Make sure the users see the updated count if they share a page with AddThis social sharing.

Session

Other Cookies

Other cookies that are used on the InfiSIM website:

Cookie

Purpose Description Length/Duration

instapage-visit

Used to embed Instapage forms on our website. 1 Year
jStorage A cross-browser key-value store database used to store data locally in the browser.

Persistent

no-cache Forces caches to submit the request to the origin server for validation before releasing a cached copy.

Session