T&C's for UK Only Fixed Network SIM Cards
1. Definitions and interpretation
1.1 In these Terms and Conditions the following words and phrases will have the meanings given below, unless the context in which they are used requires a different meaning:
"Aggregated Allowance" means the total data allowance for all SIM Cards on Aggregated Tariff calculated as follows: total allowance = data allowance per SIM Card x number of SIM Cards on an Aggregated Tariff;
"Aggregated Tariff" means a tariff whereby a number of SIM Cards on the same network, tariff and data allowance are identified as 'aggregated' in a tariff addendum form;
"Agreement" means these Terms and Conditions together with the Master Agreement Form;
“Master Agreement Form” means the Master Agreement Form attached to these Terms and Conditions together with (if applicable) any relevant connection schedule, tariff addendum form and customer solutions Addendum pursuant to which InfiSIM provides the Services to the Customer;
"APN" is an abbreviation for 'Access Point Name' and means the point where a mobile device can enter an IP network;
"Applicable Law(s)" means any relevant local, national and international legislation, enactment, subordinate legislation, rule, regulation, order, directive or other provision, including those of the European Community, or any requirement of a regulatory authority (or persons authorised on their behalf) and any judicial or administrative interpretation or application thereof, which has, in each case, the force of law in the jurisdictions in which the Services are provided and/or utilised;
"Business Day" means a day (other than a Saturday, Sunday or a public holiday in England) on which clearing banks are open for business in the City of London;
"Cancellation Request Form" means a form provided to the Customer on request, the completion, signature and submission of which is required for the Customer to terminate this Agreement;
"Charges" means the amounts payable for the provision of the Services, calculated pursuant to the provisions of the Agreement and in accordance with the Tariff (including any over usage charges pursuant to clause 12.6);
“Code of Practice” means all guidelines governing use or provision of mobile telecommunications and data services that are issued by any generally recognised bodies or that are adopted by InfiSIM and/or the relevant Network Provider(s) from time to time, and all instructions regulations or guidance issued by the Regulatory Authorities, whether or not mandatory;
“Combined Offering” means an offering by the Customer to an End User that includes both value added reseller services and SIM Card(s);
"Commencement Date" means the date of commencement of the provision of Services to the SIM Card(s) by InfiSIM;
"Customer" means the person named as such and whose details are set out on Master Agreement Form;
"Delivery Address" has the meaning given in clause 3.2;
"Documents" means all records, reports, documents, papers and other materials whatsoever which the Customer may provide to InfiSIM pursuant to the Agreement;
"Downgrade" means a change in the Tariff to a tariff that has a lower price and/or data allowance;
“End User” means the person who is the end user of each SIM Card which can be either the Customer itself, or if the Customer is a Systems Integrator or other Third Party Supplier, the end user of the SIM Card in the product or service provided by that Systems Integrator of Third Party Supplier;
"Fault" means any malfunction or other fault which prevents a SIM Card from operating properly;
"Force Majeure Event" means an event beyond the control of a Party (or any person acting on its behalf), which by its nature could not have been foreseen by such Party (or such person), or, if it could have been foreseen, was unavoidable, and includes, without limitation, acts of God, storms, floods, riots, fires, epidemic, sabotage, civil commotion or civil unrest, interference by civil or military authorities, acts of war (declared or undeclared) or armed hostilities or other national or international calamity or one or more acts of terrorism or failure of energy sources;
"Helpdesk" means the remote support services to be provided by InfiSIM as set out in clause 14 which can be accessed by the Customer on the phone number and/or email address detailed in the Master Agreement Form;
"Intellectual Property Rights" means the following items (including any extensions or renewals thereof) and wherever in the world enforceable (i) rights in, and in relation to, any patents, registered designs, design rights, trade marks, trade and business names (including all goodwill associated with any trade marks or trade and business names), copyright, moral rights, databases, domain names and including the benefit of all registrations of, applications to register and the right to apply for registration of any of the foregoing items and all rights in the nature of any of the foregoing items, each for their full term (including any extensions or renewals thereof) and wherever in the world enforceable; (ii) rights in the nature of unfair competition rights and to sue for passing off; and (iii) trade secrets, confidentiality and other proprietary rights, including rights to know how and other technical information;
“Machine to Machine Services” any service which involves a communication of data through a closed and private network between a device and one preconfigured application;
"ManageNet Platform" means InfiSIM's data monitoring solution which is integrated within the SIMpro management platform;
"Minimum Contract Term" means the ‘Length of Contract’ detailed in the Master Agreement Form which in no circumstances shall be less than a period of twenty four (24) months starting on the Commencement Date;
"Network Provider" means the network telecommunications operator that provides connectivity and airtime services to the SIM Card(s) via its agreement with InfiSIM;
"notice" means any notice, demand, consent or other communication given by one Party to the other Party in relation to this Agreement;
“Party” means each of InfiSIM and the Customer and “Parties” shall be interpreted accordingly;
"Personal Data" means as defined in the Data Protection Act 1998;
"Private APN" means the private APN that gives a Customer direct access to their LAN and allows the Customer to specify certain parameters such as the private address space allocated to the devices & RADIUS server attributes for user authentication. The Customer, its customers and End Users are also able to access the Internet through the Public APN unless expressly agreed otherwise;
"Public APN" means a Network Provider's public APN. When the SIM card is enabled for data e.g. GPRS/3G etc the public APN is added by default. The Public APN is open for everyone to use and its use is subject to payment of the Charges;
“Regulatory Authorities” means the relevant regulatory bodies including those authorised to regulate electronic communications or telecommunications services, privacy, data protection, consumer protection or advertising in the relevant territory;
"RPI" means the Retail Prices Index (all items) published by the Office for National Statistics;
"Services" means the provision of mobile telecommunications connectivity airtime and data usage services to the SIM Card(s) in accordance with the terms of the Agreement together with the provision of such other value added services as may be agreed in writing between the Parties from time to time;
"SIM Card(s)" is the 'subscriber identity module'(s) supplied by InfiSIM to the Customer pursuant to this Agreement that allows the Customer to access and use the Services (each SIM Card supplied by InfiSIM remains InfiSIM’s property, or the property of the relevant Network Provider, and at no time shall title or property in a SIM Card transfer to the Customer);
“Systems” means the hardware, software and public telecommunications systems run by InfiSIM, the relevant Network Provider(s) or another network operator in order to provide the Services;
"Systems Integrator or other Third Party Supplier" means any person who combines the Services with other services, equipment or software for onward supply to one or more Third Parties;
"Tariff" means the charging plan chosen by the Customer which is specified in the Master Agreement Form with any relevant addendums which determines the data usage rates that the Customer will pay for Services;
"Tariff Change" means a Downgrade or an Upgrade as agreed between the Parties in accordance with clause 7.2;
"Term" has the meaning set out in clause 6;
"Terms and Conditions" means these terms and conditions of business;
“Third Party” means any person who is not a Party;
"Trial Service" means the Services provided on a trial basis for the period of months indicated in the Minimum Contract Term box in the Master Agreement Form. E.g. 2 months where written as '2+24';
"Upgrade" means a change in a Tariff to a tariff with a higher cost and/or higher data allowance;
"VAT" or "Value Added Tax" means value added tax as provided in the Value Added Tax Act 1994 and any other tax of a similar nature; and
“InfiSIM” means InfiSIM Limited, a company registered in England and Wales with number 09990890 together with its successors in title and permitted assigns from time to time.
1.2 In the Agreement, unless the context otherwise requires:
(a) words in the singular include the plural and vice versa and words in one gender include any other gender;
(b) a reference to a statute or statutory provision includes:
(i) any subordinate legislation (as defined in Section 22(1), Interpretation Act 1978) made under it;
(ii) any repealed statute or statutory provision which it re-enacts (with or without modification); and
(iii) any statute or statutory provision which modifies, consolidates, re-enacts or supersedes it whether such statute or statutory provision comes into force before or after the date of the Agreement, except to the extent that it comes into force after the date of the Agreement and would impose any new or extended obligation, liability or restriction on or otherwise adversely affect the rights of any Party;
(c) a reference to:
(i) any Party includes its successors in title and permitted assigns;
(ii) clauses is to clauses of these Terms and Conditions;
(d) where the words "includes", "including" or "in particular" are used in these Terms and Conditions, they are deemed to have the words "without limitation" following them and where the context permits, the words "other" or "otherwise" are illustrative and shall not limit the sense of the words preceding them;
(e) any obligation in the Agreement on a person not to do something includes an obligation not to agree, allow, permit or acquiesce in that thing being done; and
(f) references to any English legal term for any action method of judicial proceedings, legal document, legal status, court official or any legal concept or thing shall in respect of any jurisdiction other than England be deemed to include the nearest approximate in that jurisdiction to the English legal term.
2. The Services and acceptance of terms
2.1 InfiSIM shall use its reasonable endeavours to provide the Services, but InfiSIM's ability to do so may be affected by a number of factors which are beyond its control, including:
(a) the capability of the equipment with which the SIM Card(s) are used;
(b) network over utilisation;
(c) geographic or atmospheric conditions;
(d) maintenance requirements; and
(e) equipment failures.
2.2 Any coverage maps issued by InfiSIM or the Network Providers are a reasonable estimate of the coverage available in an area at the time the map is printed, and are in no way any guarantee of network availability or coverage.
2.3 InfiSIM may, at its sole discretion and at any time:
(a) limit or cap the amount of Charges the Customer is able to incur during any given billing period; and/or
(b) suspend the provision of Services to any SIM Card being used on any overseas networks.
If the Customer wishes to vary any limit or cap pursuant to 2.3(a) or enable the use of the SIM Card on any overseas networks pursuant to 2.3(b) the Customer should contact InfiSIM to discuss the matter further. Subsequent changes are at InfiSIM's discretion.
2.4 The Customer acknowledges that InfiSIM may undertake, and the Customer consents to InfiSIM undertaking credit checks to determine the Customer's creditworthiness and that InfiSIM may refuse to accept any Master Agreement Form from the Customer, or vary any existing Master Agreement Form terms and/or usage limits (including where appropriate) suspending the provision of Services to any one or more SIM Cards, where InfiSIM in its discretion determines that the creditworthiness of the Customer warrants InfiSIM taking such action.
2.5 InfiSIM may at any time require the payment of a non-interest bearing deposit:
(a) as a condition of delivering, or continued delivery of, the Services, to one or more SIM Cards, to the Customer;
(b) to release any bar on a SIM card being used on overseas networks;
(c) as a condition of increasing any maximum limit imposed by InfiSIM on the amount of Charges the Customer may incur; or
(d) as security for the payment of Charges due pursuant to the terms of the Agreement.
The deposit will not normally exceed more than four (4) months Charges calculated by reference to the Customer's actual usage of the Services or, if InfiSIM directs, such other sum as InfiSIM in its sole discretion determines. Any deposit paid by the Customer will be repaid when the Agreement ends or earlier if InfiSIM agrees to such repayment (but InfiSIM reserves the right in its sole discretion in such circumstances to reinstate any bar or other limit in force in respect of the Customer).
2.6 By signing or electronically signing the Master Agreement Form, connection schedule, and/or tariff addendum form and using the Services the Customer accepts, and agrees to be bound by, the terms of the Agreement.
3. Delivery of the SIM Cards
3.1 Any forecasted time or period for delivery of any SIM Cards given by InfiSIM shall be given in good faith but shall be an estimate only and InfiSIM shall not be liable for any delay in delivery or any consequential loss or other loss arising therefrom.
3.2 SIM Cards will be delivered to the Customer (either by post or by other carrier) to the shipment/delivery address stated in the Master Agreement Form unless expressly agreed otherwise in writing (“Delivery Address”). The risk of loss of or damage to the SIM Cards shall pass to the Customer at the time the SIM Cards are posted by or on behalf of InfiSIM or its agent to the Customer.
3.3 The Charges payable under the Agreement relate to the provision of the Services and do not relate to the sale of the SIM Cards.
3.4 The Customer shall pay the cost of delivering the SIM Cards to the Delivery Address and costs of packaging the same. Such costs are set out in the sales order form and/or may be notified to the Customer from time to time by or on behalf of InfiSIM.
3.5 If there is a failure to accept delivery of the SIM Cards at the Delivery Address by the Customer, InfiSIM shall be entitled without prejudice to any other rights it may have to store the SIM Cards at the cost and risk of the Customer. Any costs arising in respect of such storage or re-supply of the SIM cards shall be paid in full by the Customer.
3.6 InfiSIM shall take reasonable care to ensure that the SIM Cards are delivered to or collected by the postal authorities or other carriers in a condition suitable for delivery to the Delivery Address but subject thereto it accepts no liability for damage to or loss or shortage of any SIM Cards occurring during the course of delivery or for any loss or damage arising directly or indirectly therefrom.
3.7 Any claim in respect of any loss or theft of or damage to the SIM Cards in the course of their delivery shall be made by the Customer within seven days of the scheduled receipt of the SIM Cards at the Delivery Address. Any shortages of SIM Cards delivered to the Delivery Address must be notified to InfiSIM in writing within two days of delivery to the Delivery Address.
3.8 Notwithstanding the delivery and the passing of risk in the SIM Cards, all SIM Cards supplied to the Customer, pursuant to the Agreement shall at all times remain the property of InfiSIM or the relevant Network Provider that supplied such SIM Cards to InfiSIM, and shall be returned to InfiSIM upon termination of the Agreement at the Customer's cost and risk. Failure to return a SIM card shall incur a charge for each SIM Card not returned.
4.1 If the Customer requests the Private APN to be enabled, unless the Customer expressly states in writing by email to InfiSIM that they do not want the Public APN enabled, as a default the Public APN will be enabled. The Customer acknowledges that the use of the Public APN by an End User may incur Charges. If the Customer requests the Public APN to be disabled during the Minimum Contract Term, InfiSIM shall use its reasonable endeavours to disable the Public APN:
(a) for 1-5 SIM Cards, within:
(i) twenty four (24) hours of receiving an email from the Customer between 9.00am to 16.00pm GMT/BST on a business day; and
(ii) twenty four (24) hours of the start of business hours on the business day following the receipt of an email from the Customer where such email was received by InfiSIM between 16.01pm and 8.59am GMT/BST.
(b) for 6 – 50 SIM Cards, within ten (10) business days of receiving an email from the Customer; and
(c) for over fifty-one (51) SIM Cards InfiSIM shall provide the time period on receiving an email from the Customer.
The Customer acknowledges that it will be responsible for all Charges incurred up to the disabling of the Public APN taking effect in accordance with the timeframe set out in this clause.
4.2 If the Customer requests that the Private APN is enabled it is the Customer's responsibility to ensure their device is configured correctly so it can use the InfiSIM Private APN.
4.3 By returning the customer solutions addendum , the customer acknowledges and agrees to InfiSIM’s Terms and Conditions.
5. Representations and warranties
5.1 The Customer represents and warrants at all times to InfiSIM as follows:
(a) it is a validly existing entity incorporated or existing under the laws of the country in which it is located;
(b) it has the power and authority to enter into and perform and has taken all necessary action (including all necessary consents, authorisations, licences and approvals) to authorise the entry into, performance and delivery of the Agreement which upon execution will constitute a legal, valid and binding obligation of the Customer enforceable in accordance with its terms;
(c) the entering into and performance of its obligations under this Agreement has been duly authorised by all necessary corporate action on its part; and
(d) neither the execution or delivery of the Agreement nor the consummation of the transactions contemplated hereby will conflict with:
(i) any Applicable Law to which the Customer is subject; or
(ii) the Customer's constitutional documents; or
(iii) any existing obligation binding on the Customer or on any asset of the Customer.
5.2 The Customer shall (and shall use all reasonable endeavours to ensure that each of its customers and End Users does likewise):
(a) observe and comply with all Applicable Laws and Codes of Practice (including obligations applicable if any related service offered by the Customer means that either InfiSIM and/or a Customer is a provider of electronic communications, telecommunications, value added or related services) and any instructions or conditions notified to the Customer by InfiSIM, which in InfiSIM or any Network Provider’s reasonable opinion prevent:(i) the transmission of illegal material; or (ii) the Systems from being impaired or damaged;
(b) not act or omit to act in any way which will or may place InfiSIM and/or the relevant Network Provider(s) in breach of any provisions of the Applicable Law or a Code of Practice, any other licences, authorisations, applicable to InfiSIM and/or the relevant Network Provider(s) and co-operate fully with InfiSIM to enable InfiSIM and/or the relevant Network Provider(s) (as the case may be) to comply with all of the same;
(c) not use the Services for any improper or unlawful purpose;
(d) not act or omit to act in any way which will or may injure or damage any persons or the property of any persons (whether or not employees agents or representatives of InfiSIM or any one or more Network Providers), the Systems or howsoever cause the quality of the Services to be impaired; and
(e) comply with any instructions (including specifications and training) issued by InfiSIM and/or the relevant Network Provider(s) from time to time for the use and/or marketing of the Services;
(f) ensure that any information provided to InfiSIM is accurate, complete and provided in a timely manner and shall inform InfiSIM of any changes to such information;
(g) only market to and solicit customers and End Users using staff contracted to or employed directly by itself; and
(h) identify, where relevant, InfiSIM and (if requested by InfiSIM, the relevant Network Provider(s)) in proposals to its customers and End Users which include the Services.
5.3 The Customer shall ensure, and shall use all reasonable endeavours to procure that, its customers and each End User is legally bound by all the obligations set out in the Agreement, which expressly or by implication relate to such customers and End Users, before the Customer, the Customer's customers or End Users receive any benefit of the Services. Furthermore, a breach by the Customer’s customers or End Users of any of the terms of their agreement with such customer shall be deemed to be a breach by the Customer of this Agreement.
5.4 In addition to clause 5.3, the Customer shall also include in its agreements with its customers and End Users:
(a) a statement that the Customer and not InfiSIM will provide support for the Services, Systems and any other services and systems provided by the Customer to its Customer and End Users;
(b) sufficient permission to enable InfiSIM and the relevant Network Provider(s) to process information relating to its customers and End Users as contemplated by this Agreement; and
(c) a disclaimer, to the extent permitted by Applicable Law, of all warranties (including any warranties implied by law) by InfiSIM and the relevant Network Provider(s) and any liability by InfiSIM and the relevant Network Provider(s) for any damages, whether direct, indirect, or consequential, arising from the sale or use of the Services, Systems and any other services and systems provided by the Customer to its customer and End Users.
5.5 The Customer is only permitted to use the Services as part of a Combined Offering for its internal use or as part of its own value-add product or service. The Customer shall not resell one or more elements of the Services as a standalone product or service. The Customer shall ensure, and use all reasonable endeavours to ensure that its customers and each End User does likewise, that any Services supplied under the Agreement shall be used solely in relation to Machine to Machine Services and shall not use the Services to take any action that:
(a) involves the transmission of voice (including VOIP) unless expressly agreed otherwise;
(b) involves providing any service via the Services that allows an End User or other person to access a publically addressable destination (i.e. public IP address) including through the use of a proxy, tunnelling, a gateway or routing;
(c) would violate copyright, a trademark, a trade secret or other property rights of any third party;
(d) could interfere with other users’ use of InfiSIM’s and/or the relevant Network Provider(s)’ network;
(e) involves the addition, removal or modification of identifying network header information in an effort to deceive;
(f) uses the Services to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of InfiSIM’s and/or the relevant Network Provider(s)’ or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data;
(g) uses the Services or software related to Internet relay chat ("IRC"), peer to peer file sharing ("P2P"), bit torrent, game servers or proxy server network;
(h) involves spamming or the sending of bulk unsolicited emails or commercial messages or maintaining an open SMTP relay; and/or
(i) could lead directly to death, personal injury, or severe physical injury or environmental damage (for example life support machines) due to the failure of the Services.
5.6 The Customer shall not represent itself as an agent of InfiSIM or any one or more Network Providers for any purpose, nor give any condition or warranty or make any representation on InfiSIM or any one or more Network Providers’ behalf or commit InfiSIM or any one or more Network Providers to any contracts. The Customer shall not without InfiSIM’s prior written consent make any representations, warranties, guarantees or other commitments with respect to the specifications, features or capabilities of the Services which are inconsistent with those contained in the material supplied by InfiSIM or any one or more Network Providers or otherwise incur any liability on behalf of InfiSIM or any one or more Network Providers.
6.1 Subject to clauses 6.2 and 6.3, this Agreement shall commence on the earlier of (i) the date of signature of the Master Agreement Form by the Customer; and (ii) the Commencement Date, and shall, subject to early termination pursuant to the provisions of the Agreement, continue in force for the Minimum Contract Term and thereafter shall continue unless and until terminated by either Party in accordance with clauses 22.1(a) or 22.3.
6.2 Where a Trial Service is provided to the Customer, the Agreement shall continue from the earlier of (i) the date of signature of the Master Agreement Form by the Customer and (ii) the Commencement Date for the duration of the Trial Service and unless the Customer gives written notice to InfiSIM that it does not wish to continue beyond the end of the Trial Service, such notice to be received at least seven (7) days before the end of the Trial Service, shall continue thereafter in accordance with clause 6.1.
6.3 If a Customer has a Tariff Change, such Tariff Change shall be applicable from the 1st of the month following the month in which InfiSIM receives a tariff addendum and/ or a customer solutions addendum. If however the SIMS are tariff changing to an existing tariff, an email is sufficient as confirmation When a Tariff Change occurs the relevant SIM Cards shall be subject to a new Minimum Contract Term from the date the Tariff Change becomes effective in accordance with this clause 6.3 and thereafter shall continue unless and until terminated by either Party in accordance with clauses 22.1(a) or 22.3.
7.1 InfiSIM's quotation for provision of the Services is merely an invitation for an order subject to the Agreement. No contract will be valid until the Customer has completed, signed and submitted an Master Agreement Form to InfiSIM and whichever is the earlier of:
(i) InfiSIM dispatching the ordered SIM Card(s) to the relevant Delivery Address; or
(ii) InfiSIM notifying the Customer in writing of its acceptance of such order. Any such Master Agreement Form will be incorporated into, and subject to, this Agreement.
7.2 The Customer may request a Tariff Change for any of the SIM Cards provided under this Agreement by completing a Master Agreement Form and indicating that such form relates to a Tariff Change as follows:
(a) for an Upgrade at any time during the Term; and
(b) for a Downgrade at any time after the expiry of the Minimum Contract Term.
8. Obligations of InfiSIM
8.1 InfiSIM shall provide the Services to the Customer for the Term in accordance with the provisions of the Agreement.
8.2 InfiSIM shall provide the Services:
(a) in a professional and workmanlike manner; and
(b) in compliance with all Applicable Laws.
9. Supplier's warranties and faults
9.1 InfiSIM warrants that subject to the provisions of clauses 2 and 12 that:
(a) the SIM Cards shall be free of material defects for a period of twelve (12) months from the Commencement Date;
(b) the Services will be performed with reasonable skill and care; and
(c) so far as it is able, InfiSIM will transfer to the Customer the benefits of all warranties or guarantees in relation to the SIM Cards which InfiSIM receives from the relevant Network Provider(s).
9.2 InfiSIM warrant (“Warranty”) that SIM Cards will not fail within the period starting on the date of delivery of the relevant SIM Card(s) to the Customer and ending 12 months thereafter (“SIM Warranty Period”). Where SIM Card(s) supplied by InfiSIM to the Customer fail within the SIM Warranty Period the Customer shall notify and return (where practical) such SIM Card(s) to InfiSIM within that SIM Warranty Period. The Warranty shall not apply when such fault is connected with the Customer’s acts, omissions or misuse of the SIM Card(s), including where the Customer has not kept the SIM card(s) in good condition and not following any reasonable instructions from InfiSIM as to the storage of the SIM Card(s). InfiSIM shall, within ten (10) business days of receipt of a failed SIM Card which qualifies under the Warranty, repair or (at InfiSIM’s option) replace the failed SIM Card by sending a new SIM Card to the Customer’s address under the Agreement. In the event that a SIM Card becomes faulty after the SIM Warranty Period and the Customer requests that InfiSIM repair or replace such faulty SIM Card then InfiSIM shall charge the appropriate replacement charges for repair or replacement. The return of faulty SIM Card(s) outside of the SIM Warranty Period or due to misuse by the Customer shall be at the Customer’s sole expense. To the maximum extent permitted by law, these are the Customer’s exclusive remedies for any failure to meet the Warranty.
9.3 Save as expressly provided in the Agreement, all other warranties, terms and conditions (whether implied by common law, statute, and custom or otherwise) are hereby excluded to the fullest extent as permitted by law.
9.4 Subject to clause 17, InfiSIM shall not be liable for services, systems and equipment provided by the Customer or any Third Party which constitute:
(a) a component of the Services; or
(b) a component of other systems, equipment or services provided by the Customer and/or any Third Party to the Customer and/or the Customer’s customers and/or End Users.
9.5 The Customer acknowledges and accepts that it is technically impracticable for InfiSIM to provide fault-free Services and InfiSIM does not guarantee that the Services will be free of faults or interruptions, that the Services will be free of errors, omissions or other issues or that the Services will be timely or secure. The Customer acknowledges and agrees that matters may affect the Services that InfiSIM cannot reasonably control, including (without limitation) lack of network capacity, physical obstructions, atmospheric conditions and delays caused by InfiSIM’s suppliers or manufacturers.
9.6 The Customer warrants and undertakes to InfiSIM that all information provided by or on its behalf in connection with provision of the Services is true, accurate and complete and can be relied upon in full by InfiSIM and its agents, contractors and employees. The Parties agree that subject to the provisions of clause 17, InfiSIM shall have no liability under or in connection with the Agreement to the extent that such liability arises, directly or indirectly, from:
(a) the supply of untrue, inaccurate or incomplete information provided by the Customer or on its behalf and/or any breach by the Customer of the warranty and undertaking in this clause;
(b) matters beyond InfiSIM’s reasonable control, including lack of network capacity, physical obstructions, atmospheric conditions and delays caused by InfiSIM’s suppliers;
(c) any defect, fault, breakdown, compatibility issues or other failure of any equipment, systems, services and/or software provided by the Customer or its agents, subcontractors or other Third Parties (including, any Systems Integrator or other Third Party Supplier) to the Customer’s customers or End Users and used with the Services; or
(d) any acts or omissions of the Customer or its agents, subcontractors or other Third Parties in respect of the Services (including, any Systems Integrator or other Third Party Supplier).
9.7 The Customer acknowledges that in relation to international roaming Charges:
(a) the Network Providers vary their roaming fees dependent on:
(i) the location of the SIM Card(s) concerned; and
(ii) whether roaming is on preferred or non-preferred networks;
(b) it is the Customer's responsibility to ensure that the Customer, its customers and End Users each familiarise themselves with the billing increments and the data usage Charges for roaming SIM Cards. The Network Providers structure roaming prices as follows:
(i) Vodafone UK SIM Card(s) - Vodafone SIM Card(s) are billed in 200KB increments on public or internet APNs. If a private network is selected (as per InfiSIM's) then billing increments are billed in 1KB increments on Vodafone and partner networks and 10KB increments on non-Vodafone or non-partner networks;
(ii) Vodafone Global SIM Card(s) - full details of the billing increments are available from InfiSIM on request;
(iii) O2 SIM Card(s) - O2 SIM Card(s) are billed in 10KB increments on non-preferred networks and 1KB on preferred networks. When roaming, there is a minimum charge for data usage of 200kb per day (24 hours ending midnight UK GMT), per APN and per foreign network operator;
(iv) T-Mobile & O2 Ireland SIM Card(s) - T-Mobile & O2 Ireland SIM Card(s) are billed in increments of 1KB;
(v) Telenor SIM Card(s) – full details of the charges payable across different territories are available from InfiSIM on request; and
(c) the applicable charges shall be the prevailing Network Providers rate plus twenty per cent (20%).
9.8 InfiSIM and each Network Provider reserves the right to update a SIM Card over the air (such updates may be required for functionality, or for intellectual property issues, or national regulations). InfiSIM shall provide the Customer with reasonable advance notice of any such planned update (except in cases where regulations or urgency would not allow it). Under some national laws, updates require the consent of the owner of the equipment containing/user of a SIM Card. The Customer hereby expressly consents to any updates and the Customer shall make and procure to make such consent binding on any owner of such equipment/SIM Card user through a relevant licensing agreement or by other equivalent means. Where such consent is not obtained, InfiSIM and/or any relevant Network Provider shall have the right to suspend transmission to and from the relevant SIM Card(s).
9.9 Both InfiSIM and each relevant Network Provider retain the right at all times to suspend or deactivate any non-upgraded SIM Card(s), and neither InfiSIM nor any Network Provider accepts any liability for any consequences of such suspension.
10.1 InfiSIM shall use its reasonable endeavours to meet any performance dates specified (if any) in the Master Agreement Form.
10.2 Time shall not be of the essence in relation to any obligation of InfiSIM under the Agreement.
11. The Customer's rights to cancel
11.1 The Customer is entitled to cancel an order for SIM Card(s) pursuant to a Master Agreement Form at any time prior to the point in time when the Services are first supplied.
11.2 InfiSIM reserves the right to increase the Charges at any time. If InfiSIM increases the Charges in excess of the current RPI, the Customer has the right to end the Agreement by completing and returning to InfiSIM notice Cancellation Request Form. In such circumstances, the Agreement will end thirty (30) days after InfiSIM receives the Customer's signed and completed Cancellation Request Form. During the notice period the previously applied Charges will apply.
12. Obligations of the Customer
12.1 The Customer shall, throughout the Term:
(a) make available appropriate personnel to liaise with InfiSIM to enable InfiSIM to perform the Services in accordance with the terms of the Agreement;
(b) promptly inform InfiSIM of any defects in InfiSIM's performance of the Services after such defects come to the attention of the Customer;
(c) comply and ensure that its customers and End Users comply with any conditions notified by Network Providers and/or InfiSIM regarding the use of the SIM Card(s);
(d) tell InfiSIM immediately if the Customer's name, address, bank account or credit card details change; and
(e) tell InfiSIM immediately if any of the Customer's SIM Card(s) are lost or stolen by calling the Helpdesk and thereafter write or fax to confirm the details.
12.2 The Customer shall not, and shall ensure that its customers and End Users shall not throughout the Term and after termination of the Agreement:
(a) use the SIM card (or allow it to be used) for any illegal purpose (in such circumstances InfiSIM may report the incidents to the police or any other relevant official organisation); or
(b) use any equipment that has not been approved for use in connection with the Services by InfiSIM and the relevant Network Provider(s) and if the Customer is not sure whether the Customer's equipment is so approved, to notify InfiSIM immediately. InfiSIM reserves the right, at its sole and absolute discretion, to require the Customer to satisfy InfiSIM that any equipment to be used in connection with the Services is fit for purpose and suitable and the Customer undertakes to InfiSIM to comply with InfiSIM’s testing and other requirements in respect of the same.
12.3 InfiSIM shall be entitled to rely on the Customer's non-compliance with any of the Customer's obligations in this clause 12 as relieving InfiSIM's performance under the Agreement if such non-compliance restricts or precludes performance of the Services by InfiSIM.
12.4 If the Customer acts as a Systems Integrator or other Third Party Supplier the Customer shall keep detailed up-to-date records of all acts and things done by the Customer in relation to the provision of the Services to the Customer's customers and End Users during the Term and for a period of six (6) years thereafter, and at InfiSIM's request, shall make such records available for inspection and/or provide copies to InfiSIM.
12.5 The Customer acknowledges that if it requests a bar to be applied to any SIM Card, for any reason, that such bar will become effective within twenty four (24) hours of InfiSIM notifying the relevant Network Provider. InfiSIM shall notify the relevant Network Provider as follows:
(a) for 1-5 SIM Cards, within:
(i) three (3) hours of receiving an email from the Customer between 9.00am to 16.00pm] GMT/BST on a business day; and
(ii) three (3) hours of the start of the business day following the receipt of an email from the Customer where such email was received by InfiSIM between 16.01pm] and 8.59am GMT/BST; and
(b) for over six (6) SIM Cards, within:
(i) twenty four (24) hours of receiving an email from the Customer between 9.00am to 16.00pm] GMT on a business day; and
(ii) twenty four (24) hours of the start of business hours on the business day following the receipt of an email from the Customer where such email was received by InfiSIM between 16.01pm and 8.59am GMT.
The Customer acknowledges that it will be responsible for all Charges incurred up to a bar taking effect in accordance with the time-frame set out in this clause.
12.6 For SIM Cards with an Aggregated Tariff the Customer agrees to comply with the Aggregated Allowance. The Customer shall be liable to pay InfiSIM for all data usage charges in excess of the Aggregated Allowance; such charges to be calculated by reference to InfiSIM’s standard charges from time to time without taking into account any discount or other saving that would have applied by reference to the aggregated Tariff applicable to the relevant SIM Card(s).
13.1 In consideration of the provision of the Services (including any Trial Service), the Customer shall pay to InfiSIM the Charges. Where applicable, the Charges shall include sums incurred as a result of going over the inclusive allowance for any Tariff (or any charges above the normal line rental as set out in the tariff addendum form).
13.2 InfiSIM reserves its rights to increase the Charges without notice, including where InfiSIM is notified of any increase:
(a) in the cost of the SIM Cards; or
(b) in any other costs and expenses of InfiSIM occurring prior to the Commencement Date.
13.3 The Customer shall complete the direct debit payment form which is attached to the Master Agreement Form as a condition of InfiSIM supplying the Services and thereafter the Customer shall pay the Charges for the Tariff the Customer has chosen by direct debit. If the Customer cancels the direct debit InfiSIM shall impose an administration charge of £25.00 (plus VAT) which is payable within ten (10) business days of the cancellation of the direct debit facility. InfiSIM reserves the right to impose a further surcharge of £5.00 (plus VAT) per calendar month in anticipation of InfiSIM's additional costs in processing non-direct debit payments. All non-direct debit payments shall be paid within fourteen (14) days of the date of InfiSIM's invoice. In addition to any other rights and remedies available to InfiSIM, InfiSIM reserve the right to impose a surcharge of £15.00 (plus VAT) for the late payment of any invoice or if a direct debit is returned unpaid.
13.4 The Customer shall notify InfiSIM of any billing queries within twenty one (21) days of the date of the invoice from which the query arises and shall not withhold payment of any Charges set out in the queried invoice, or any invoice, by reason of such billing query until it has been resolved by InfiSIM, which will avoid any interruption to the service being provided. InfiSIM is unable to investigate any potential billing queries after twenty one (21) days from date of invoice.
13.5 Any advance payments made by the Customer shall be held by InfiSIM as a deposit and InfiSIM shall be entitled to set off such advance payments against any future invoices as they arise.
13.6 If the Customer fails to pay in full when due any sum payable to InfiSIM under this Agreement, the liability of the Customer shall be increased to include interest on that sum from the date when such payment was due until the date of actual payment at a rate of two per cent (2%) above the base rate from time to time of RBS plc. Such interest shall accrue from day to day and shall be compounded monthly.
14. Faulty SIM Cards - Helpdesk
14.1 InfiSIM shall provide first line support to the Customer through the Helpdesk facility.
14.2 The Helpdesk shall be staffed by appropriately qualified personnel between the hours of 08.30 and 17:30 GMT on business days.
14.3 Upon receipt of a Customer report that a SIM Card has developed a Fault, the Helpdesk shall, so far as they are able, take such steps to resolve the relevant Fault, including, remotely resetting the SIM Card.
14.4 Should the Helpdesk action undertaken in accordance with clause 14.3fail to remedy the Fault, and the Fault occurs during the SIM Warranty Period set out in clause9.2 InfiSIM shall replace the faulty SIM Card free of charge.
14.5 Should the Helpdesk action undertaken in accordance with clause 14.3 fail to remedy the Fault, and the Fault occurs after the expiry of the SIM Warranty Period set out in clause 9.1(a) InfiSIM reserves the right to charge a replacement fee in relation to the provision of the replacement SIM Card.
15. Reporting and ManageNet Platform
15.1 If the Customer has a specific query relating to the data usage of a SIM Card provided and InfiSIM deems such query to be reasonable, the Customer is entitled to request from InfiSIM a detailed report showing the itemised data usage that SIM Card; InfiSIM reserves the right to charge a fee of £8.00 (plus VAT) for the provision of any such report. In the event of any dispute regarding data usage of a SIM Card InfiSIM and (if applicable) the relevant Network Provider’s usage data shall be binding on the Customer and InfiSIM save in the event of a manifest error or fraud.
15.2 In addition to the Services, InfiSIM grants to the Customer a non-exclusive, non-transferable, revocable licence to use the ManageNet Platform. The Customer acknowledges that all information on the ManageNet Platform is for guidance and information purposes only and cannot be relied on by the Customer for any invoicing or otherwise.
15.3 InfiSIM makes no representations or warranties as to the availability or accuracy of the ManageNet Platform or information contained therein. InfiSIM reserves the right to restrict or remove access by the Customer of the ManageNet Platform, or to change the look, feel, availability or content of the ManageNet Platform at any time.
16.1 The Customer can apply to port or migrate the mobile phone number relating to a SIM Card to another Network Provider. In such circumstances the Charges set out in clause 23 shall apply.
16.2 If Applicable Law changes the VAT rate or any other applicable tax is increased, InfiSIM reserves the right to change the terms of the Agreement accordingly by giving the Customer written notice of the same.
16.3 InfiSIM reserves the right to change the Customer's mobile number from time to time. InfiSIM will write to the Customer to let the Customer know if this is the case.
17. Liability and remedies
17.1 Nothing in the Agreement shall be deemed to exclude or limit the liability of either Party for:
(a) death or personal injury arising from its negligence;
(b) any damage or liability incurred as a result of fraud or fraudulent misrepresentation; or
(c) anything else for which the Parties cannot at law limit or exclude its liability.
17.2 Nothing in the Agreement shall impose any personal liability on any officer, employee, agent or adviser of either Party without wilful misconduct.
17.3 Except as provided in sub-clause 17.1, and in addition to the provisions of clauses 9.4 to 9.6 (inclusive) InfiSIM shall not be liable for the following loss or damage however caused (whether in contract, tort, negligence, common law or otherwise and whether foreseeable or not):
(a) economic loss including administrative and overhead costs;
(b) loss of profits (whether direct or indirect);
(c) loss of business or contracts;
(d) loss of revenues;
(e) loss of goodwill;
(f) loss of production;
(g) loss of opportunity;
(h) loss of anticipated savings;
(i) loss of data;
(j) special damages of any kind;
(k) indirect or consequential loss or damage;
(l) loss arising from any claim made against the Customer by any other person;
(m) loss or damage arising from the Customer’s failure to fulfil its responsibilities or any matter under its control; or
(n) loss or damage arising the Customer’s breach of clause 12.2.
17.4 InfiSIM's entire liability under or in connection with any individual claim or series of connected claims made under or in connection with the Agreement shall be limited to an amount equal to the greater of the sum of the fees paid by the Customer in the twelve (12) months immediately preceding the incident which gave rise to the claim; and £20,000 in aggregate.
17.5 The Customer shall indemnify and hold InfiSIM and each Network Provider harmless from and against all losses, damages, costs, expenses, claims, proceedings and liabilities (including reasonable legal costs) (“Relevant Losses”) incurred by InfiSIM, each Network Provider or any of either of their respective group companies arising out of or in connection with any claim by a third party in relation to the Services to the extent that such Relevant Losses have not been caused by any act, omission (negligent, reckless or otherwise) of InfiSIM, a Network Provider or any of either of their respective group companies.
17.6 If any part of this clause 17 is found to be unenforceable by any court or competent authority or would be found to be unenforceable if it were interpreted or construed in a particular way, then, it is the Parties express intention that the relevant wording should be interpreted or construed so as to avoid such a finding and that, in the event of such a finding, the remainder of the provision in question shall be interpreted or construed to give it full effect.
17.7 The terms of the Agreement shall apply to the exclusion of all other agreements or representations including any implied by law (so far as the Parties are able to exclude terms implied by law), and by any trade custom, practice or course of dealing.
18. Force Majeure
18.1 Subject to sub-clause 18.2, neither Party shall be deemed to be in breach of the Agreement, or otherwise be liable to the other, by reason of any delay in performance or non-performance of any of its obligations under the Agreement to the extent that such delay or non-performance is caused by a Force Majeure Event.
18.2 The Party affected by any Force Majeure Event shall immediately give the other Party written notification of the nature and extent of the Force Majeure Event and the Parties shall enter into bona fide discussions with a view to alleviating its effects or to agreeing upon such alternative arrangements as may be fair and reasonable.
18.3 If InfiSIM is affected by the Force Majeure Event and the written notice in relation to the Force Majeure Event has not been withdrawn within one hundred and eighty (180) days, the Customer shall be at liberty to terminate the Agreement with immediate effect by serving a written notice on InfiSIM. The service of such notice shall be without prejudice to any rights or obligations which have accrued prior to such termination.
19. Intellectual Property Rights
19.1 All property and Intellectual Property Rights in the Services including without limitation all right, title and interest in and to all documents, data, specifications or other items relating to the Services, shall vest in and shall remain the exclusive property of InfiSIM, the relevant Network Provider(s) or its third party licensors, as applicable.
19.2 The Customer shall not, and shall use all reasonable endeavours to procure that its customers and each End User shall not, claim ownership of any Intellectual Property Rights in relation to or created pursuant to the SIM Cards or the Services and shall not take any action which might infringe any Intellectual Property Rights or other form of protection for any invention, discovery, improvement, design, mark or logo in relation to the SIM Cards or the Services and the Customer shall indemnify InfiSIM and keep it indemnified from and against all costs claims liabilities proceedings damages and expenses arising directly or indirectly as a result of any breach of the foregoing obligation by the Customer, its customers and/or End Users.
19.3 Any data, documents, Intellectual Property Rights or other information belonging to InfiSIM or a Network Provider which is supplied or otherwise furnished to the Customer in connection with the performance of the Agreement or otherwise shall remain the sole property of InfiSIM or the relevant Network Operator to whom they belong (as the case may be).
19.4 The Customer acknowledges that it shall have no express or implied right to use, modify, adapt or otherwise exploit InfiSIM's, the Network Providers or any other Third Parties’ Intellectual Property Rights, except for the right to use such Intellectual Property Rights for the exclusive purpose of using the Services under the Agreement.
19.5 The Customer shall indemnify and hold InfiSIM harmless against any claims that the use of the Services in combination with services, software or equipment not supplied by InfiSIM infringes any other third party's Intellectual Property Rights.
19.6 The Customer shall notify InfiSIM immediately of any infringement or apparent or threatened infringement of or any actions, claims or demands in relation to any Intellectual Property Rights or other form of protection for any invention, discovery, improvement, design, mark or logo in relation to the SIM Cards and/or the Services and the Customer shall provide (and shall use all reasonable endeavours to procure that the Customer's customers and End Users shall provide) InfiSIM with all assistance which InfiSIM may reasonably require in connection therewith including but not limited to the prosecution of any actions which InfiSIM may deem necessary for the protection of any rights in relation to the SIM Cards and/or the Services and if so requested by InfiSIM in relation to any claim or action brought against the Customer, the Customer shall authorise the conduct of the same and all negotiations for the settlement of the same by InfiSIM or the relevant Network Provider(s) if directed by InfiSIM in its sole and absolute discretion.
20. Data Protection and Processing
As a consequence of the existence of this Agreement InfiSIM may hold personal data relating to the Customer. This will not be used by InfiSIM, other than as may be necessary for the purpose of this Agreement, without the consent of the Customer.
20.1 The parties acknowledge that, for the purposes of General Data Protection Regulation (GDPR), InfiSIM is the Data Processor and the Customer is the Data Controller of any Personal Data.
20.2 Each party confirms that it holds, and during the term of this Contract will maintain, all registrations and notifications required in terms of the Data Protection Laws which are appropriate to its performance of its obligations under this Agreement.
20.3 Each party confirms that, in the performance of this Contract, it will comply with the Data Protection Laws.
20.4 InfiSIM will:
20.4.1 In accordance with Article 28.3(a) of the GDPR, process Personal Data only on written instructions from the Customer or as set out in the Particulars and as necessary for the performance of a contract Article 6 (1) (b), unless required to do so by Data Protection Laws or any other applicable law to which InfiSIM is subject; in such a case, InfiSIM shall inform the Customer of that legal requirement before Processing, unless that law prohibits InfiSIM to so inform the Customer;
20.4.2 ensure that persons authorised to Process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality, as per article 28.3 of GDPR;
20.4.3 take all measures required pursuant to Article 32 of the GDPR in respect of security of Processing;
20.4.4 ensure that InfiSIM gain written consent from the Customer before using any subcontractor as a sub-processor, and that any sub-processor InfiSIM use in respect of this Contract complies with the provisions of this clause 8 as if it was a party to this Contract;
20.4.5 taking into account the nature of the Processing, assist the Customer by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Customer’s obligation to respond to requests for exercising the Data Subject’s rights laid down in Data Protection Laws, to the extent that such requests relate to this Contract and InfiSIM’s obligations under it;
20.4.6 assist the Customer in ensuring compliance with the Customer’s obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to InfiSIM;
20.4.7 at the Customer’s option, delete or return all the Personal Data to the Customer after termination of this Contract or otherwise on the Customer’s request, and delete existing copies unless applicable law requires InfiSIM’s ongoing storage of the Personal Data;
20.4.8 make available to the Customer all information necessary to demonstrate InfiSIM’s compliance with this clause 8.4, and allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer (any such audit must be carried out in accordance with InfiSIM’s Information Security Management System and Policy and any such auditor must be bound by an appropriate Non-Disclosure Agreement ); and
20.4.9 inform the Customer as soon as is reasonably practicable if, in InfiSIM’s opinion, an instruction from the Customer infringes, or, if complied with, might cause the infringement of, Data Protection Laws.
20.5 Each party will notify the other party as soon as is reasonably practicable if it becomes aware of a Personal Data Breach relating to either party’s obligations under this Contract.
20.6 The Customer shall undertake appropriate data protection impact assessments to ensure that Processing complies with Data Protection Laws. InfiSIM will provide the Customer with reasonable assistance, where necessary and upon the Customer’s request, in carrying out any data protection impact assessment and undertaking any necessary prior consultation of the Supervisory Authority.
20.7 It is the Customer’s responsibility to ensure that Personal Data is dealt with in a way that is compliant with Article 1(1) of the GDPR.
20.8 It is the Customer’s responsibility to ensure that:
20.8.1 it has obtained any and all consents of Data Subjects required in order to commence the Processing in accordance with the GDPR, and that it has recorded or documented these in accordance with the record keeping requirements of the GDPR; 20.8.2 where Personal Data falls within the Special Categories of Personal Data, Article 9(2) applies to that Personal Data before Processing takes place (any request by the Customer to process Special Categories of Personal Data, will be considered by InfiSIM on a case by case basis and InfiSIM have no obligation to accept such a request and process such data); and
20.8.3 where Article 9(2) of the GDPR does not apply to any Personal Data falling within the Special Categories of Personal Data, no such data will be sent to InfiSIM.
20.9 In the event that InfiSIM complies with the Customer’s instructions, InfiSIM shall not have any Liability to the Customer for any damage caused by Processing or for any consequences in the event that Processing otherwise infringes Data Protection Laws.
20.10 Each party agrees to indemnify, and keep indemnified and defend at its own expense, the other party, against all costs, claims, damages or expenses incurred by the other party or for which the other party may become liable, due to any failure by the first party or its employees or agents to comply with this clause 8. This indemnity is subject to the exclusions and limitations of Liability set out in clause 9.
20.11 In the event that the Customer requires a copy of the Customer Personal Data being held by InfiSIM, they shall make such a request of InfiSIM which must be in writing. Upon receipt of the request and subject to Customer’s payment of any applicable Fees, InfiSIM will as soon as is reasonably practicable ordinarily within 30 days of receipt of the request, provide a copy of the Customer Data in a CSV format only.
21.1 InfiSIM may suspend the Services, or any SIM Card, if any one or more of the following occur:
(a) the telecommunications network and other infrastructure in place supporting the Services fails or if modification or maintenance work is being carried out in respect of the same, or such telecommunications network is unavailable for any reason;
(b) InfiSIM does not receive full payment of any Charges due pursuant to the Agreement in accordance with the payment terms set out in clause 13 and the terms of the Agreement; in which case the Charges set out in clause 23.5 shall apply;
(c) InfiSIM believes or has reasonable grounds to suspect that the Customer's equipment or SIM Card(s) are being used fraudulently or illegally or if they have been lost or stolen (in which case the Charges remain payable until we are notified of such fraudulent or illegal use pursuant to clause 12.1(e));
(d) the Customer is otherwise in material breach of the terms of the Agreement;
(e) InfiSIM reasonably anticipates that one of the events referred to in clause 22.2 is about to occur; or
(f) at its discretion in relation to SIM Card(s) if it suspects that they have been tampered with, in any way which could render billing information inaccurate.
21.2 If the Services are suspended pursuant to clause 21.1(a) for more than three (3) consecutive days, InfiSIM shall suspend the Charges for the period of unavailability.
22.1 The Customer may terminate the Agreement (in whole or in part):
(a) by completing and submitting to InfiSIM, the signed Cancellation Request Form. Provided that all termination fees payable in accordance with clause 23 have been received by InfiSIM, such termination shall be effective thirty (30) days after the confirmed receipt by InfiSIM of the Cancellation Request Form; or
(b) if InfiSIM commits a material breach of the Agreement which is capable of remedy and fails to remedy that breach within thirty (30) days of receipt of written notice of the breach.
22.2 Without prejudice to any other rights or remedies which InfiSIM may have, InfiSIM may by notice to the Customer immediately terminate the Agreement (in whole or in part) if:
(a) the Customer commits an irremediable material breach of the Agreement;
(b) the Customer breaches any of the obligations set out in clause 5 (Representations and Warranties) and clauses 12.1(c) or 12.2 (Customer Obligations);
(c) the Customer commits a material breach of the Agreement capable of remedy and fails to remedy that breach within ten (10) business days of receipt of written notice of the breach from InfiSIM;
(d) the relevant Network Provider(s) upon which the Services are dependent suspends or ceases to make the telecommunications network and infrastructure available;
(e) the Customer repeatedly or continuously breaches any of its obligations under the Agreement and such breach or breaches continue to occur within fourteen (14) days of receipt of a written notice setting out such breach or breaches;
(f) an order is made or a resolution is passed or any other formal step is taken with a view to commencing winding-up or dissolution of the Customer, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the Customer (except for the purposes of amalgamation or reconstruction, the terms of which have been previously notified to and approved by InfiSIM);
(g) an order is made for the appointment of an administrator to manage the affairs, business and property of the Customer, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the Customer, or notice of intention to appoint an administrator is given to the Customer or its directors;
(h) a receiver is appointed over any of the Customer's assets or an undertaking or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager over the Customer, or if any other person takes possession of or sells the Customer's assets;
(i) the Customer makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way;
(j) the Customer is unable to pay its debts within the meaning of section 123 of the Insolvency Act, 1986;
(k) any distress, execution, sequestration or other process is levied or enforced or sued out or upon or against the whole or any material part of the assets of the Customer;
(l) the Customer ceases, or threatens to cease, to trade;
(m) the provision or continuation of the Services would be in breach of an Applicable Law or Code of Conduct; or
(n) the provision of any Services requested by the Customer would require material modification to the Systems; or
(o) the Customer takes or suffers any similar or analogous action to those referred to in clauses 22.2(f) to (n) (inclusive) in any jurisdiction in consequence of any debt.
22.3 Without prejudice to any other rights or remedies which InfiSIM may have, InfiSIM may, by thirty (30) calendar days' written notice to the Customer terminate the Agreement (in whole or in part).
22.4 The right to terminate the Agreement in this clause 22 shall be without prejudice to any other right or remedy of either Party in respect of the breach concerned (if any) or any other breach.
22.5 For the purposes of clause 22.2(b), a breach shall be considered capable of remedy if the Party in breach can comply with the provision in question in all respects other than as to time of performance provided that time of performance is not of the essence.
23. Consequences of Termination and costs of changes
23.1 All rights and obligations of the Parties shall cease to have effect immediately upon termination or expiry of the Agreement, save that such termination or expiry shall not prejudice or affect:
(a) any right of action or remedy which shall have accrued or shall thereafter accrue to either Party; or
(b) the continued existence and validity of the rights and obligations of the Parties under those clauses which by implication or express agreement are to survive termination or expiry of the Agreement.
23.2 On termination (in whole or in part) or expiry of the Agreement for any reason, the Customer shall:
(a) immediately cease to make use of any of the relevant SIM Cards and the Services; and
(b) as soon as reasonably practicable deliver to InfiSIM or, at InfiSIM's option, destroy all or any SIM Cards.
23.3 Upon the termination of the Agreement (in whole or in part) the following termination fees are payable:
(a) If the Customer ends all or part of the Agreement pursuant to clauses 11.2 or 22.1(b), only the Charges due up to and including the date of the termination of the Agreement are payable;
(b) If all or part of the Agreement terminates for any other reason and the Minimum Contract Term has not expired (and will not expire during the notice period), the following Charges are payable:
(i) the amount of unpaid line rental and other fixed Charges remaining in respect of each of the relevant SIM Cards terminated for the period from the date of expiry of the notice period up to and including the last day of the Minimum Contract Term; and
(ii) all outstanding Charges due up to and including the date of the termination of the Agreement; and
(iii) an administration fee for each SIM Card to be terminated, in each case such administration fee levied in respect of InfiSIM’s administrative and other costs of disconnecting the SIM Card from the Services and the relevant telecommunications network.
(c) If all or part of the Agreement terminates for any other reason and the Minimum Contract Term of the Agreement has expired (or will expire during the notice period) the following Charges are payable:
(i) the amount of the Charges up to and including the date upon which the relevant notice period expires;
(ii) all outstanding Charges due up to and including the date of the termination of the Agreement; and
(iii) an administration fee for each SIM Card to be terminated, in each case such administration fee levied in respect of InfiSIM’s administrative and other costs of disconnecting the SIM Card from the Services and the relevant telecommunications network.
23.4 If the Customer elects to port or migrate their mobile phone number(s) pursuant to clause 16.1 InfiSIM reserves the right to charge the Customer an administration fee per SIM Card in addition to any charges for termination charged by the relevant Network Provider that may be applicable and levied by that Network Provider against InfiSIM.
23.5 If the Services are suspended pursuant to clause 21.1(b) and the Customer requests reconnection, InfiSIM reserves the right to charge an administration per SIM Card reconnected in addition to all arrears in Charges due in respect of the relevant SIM Card(s); the Charges payable pursuant to this clause 23.5 must be paid, at InfiSIM’s discretion, as a pre-condition to such reconnection.
24.1 InfiSIM may subcontract the rights and obligations it has under the Agreement to a Third Party.
25.1 The Customer shall not, without the prior written consent of InfiSIM, assign, transfer, charge or deal in any other manner with all or any of its rights or obligations under the Agreement.
25.2 InfiSIM may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.
26. Entire Agreement
26.1 The Agreement together with any documents referred to in the Agreement sets out the entire agreement and understanding between the Parties in respect of the subject matter of the Agreement and supersedes all prior oral or written agreements, arrangements or understanding between the Parties.
26.2 The Customer acknowledges that it has entered into the Agreement in reliance only upon the representations, warranties and promises specifically contained or incorporated in the Agreement and, save as expressly set out in the Agreement, the Customer shall have no liability in respect of any other representation, warranty or promise made prior to the date of the Agreement unless it was made fraudulently.
26.3 Any variation to this agreement must be confirmed in writing and agreed by both parties.
27. Releases and waivers
27.1 Either Party may, in whole or in part, release, compound, compromise, waive, or postpone, in its absolute discretion, any liability owed to it or right granted to it in the Agreement by the other Party without in any way prejudicing or affecting its rights in respect of that or any other liability or right not so released, compounded, compromised, waived or postponed.
27.2 A waiver of any right under the Agreement is only effective if it is in writing and it applies only to the Party to whom the waiver is addressed and the circumstances for which it is given.
27.3 No single or partial exercise, or failure or delay in exercising any right, power or remedy by any Party shall constitute a waiver by that Party of, or impair or preclude any further exercise of, that or any right, power or remedy arising under the Agreement or otherwise.
27.4 Notwithstanding the generality of clauses 27.1 to 27.3, the Customer acknowledges that any waiver or failure to collect any fees due under clauses 13.3, 14.5, 15.1, 23.3, 23.4 or 23.5 is a gesture of goodwill by InfiSIM and shall not prevent InfiSIM from relying on such rights in the future.
28. Exclusion of third party rights
28.1 Each Network Provider is a third party for the purposes of the Contract (Rights of Third Parties) Act 1999 and where stated, each and every obligation of the Customer under this Agreement is owed to each relevant Network Provider who may enforce its rights in the Agreement as if it were a party to it.
28.2 Subject always to clause 28.1, the Parties agree that the provisions of the Agreement are personal to them and their permitted successors and assigns and are not intended to confer any rights of enforcement on any third party and save as expressly provided for in the Agreement the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Agreement, or to any of its provisions.
28.3 Save for where it is stated to the contrary, if any person who is not a Party is stated to have the right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, the Parties may rescind or vary the Agreement (and any documents entered into pursuant to or in connection with it) without the consent of that person.
29.1 Any notice to a Party under or pursuant to the Agreement shall be in writing signed by or on behalf of the Party giving it and shall, unless delivered to a Party personally, be left at, or sent by prepaid first class post, prepaid recorded delivery or fax to the address of the Party as set out on the Master Agreement Form or as otherwise notified in writing from time to time.
29.2 In proving service it will be sufficient to prove:
(a) in the case of personal service, that it was handed to the Party or delivered to or left in an appropriate place for receipt of letters at its address;
(b) in the case of a letter sent by post, that the letter was properly addressed, stamped and posted;
(c) in the case of fax, that it was properly addressed and despatched to the number of the Party.
29.3 A Party shall not attempt to prevent or delay the service on it of a notice connected with the Agreement.
Each of the Parties shall at all times take all reasonable steps to minimise and mitigate any loss which it may suffer for which the relevant Party is entitled to bring a claim against the other Party under the Agreement.
31. Further assurance
Each Party shall execute such documents and take such steps as the other Party may reasonably require to fulfil the provisions of and to give to each Party the full benefit of the Agreement.
Where under the Agreement any Party agrees to pay to the other Party any sum or to furnish to that other Party consideration which (in either case) is consideration for a taxable supply that sum or consideration shall be exclusive of Value Added Tax payable on it and the recipient of the supply shall pay an amount equal to such Value Added Tax in addition to any sum or consideration on receipt of a valid Value Added Tax invoice from the relevant Party.
33.1 The Customer acknowledges and agrees that InfiSIM will not tolerate bribery in any form in connection with the conduct of its business.
33.2 The Customer shall:
(a) comply with all applicable laws, statutes, regulations, codes and guidance relating to anti-bribery and anti-corruption ("Anti-bribery Laws"), including without limitation the Bribery Act 2010 (including any subordinate or amending legislation);
(b) not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010 if such activity, practice or conduct had been carried out in the United Kingdom;
(c) not do, or omit to do, any act that will cause InfiSIM to be in breach of the Anti-bribery Laws;
(d) promptly report to InfiSIM any request or demand for any undue financial or other advantage of any kind received by the Customer in connection with the performance of the Agreement;
(e) maintain throughout the term of the Agreement its own anti-bribery policies and procedures including without limitation adequate procedures under the Bribery Act 2010 to ensure compliance with the Anti-Bribery Laws, and shall provide a copy of such policies and procedures to InfiSIM on request, and shall enforce such policies and procedures where appropriate. For the purpose of this clause 33, the meaning of adequate procedures shall be determined in accordance with section 7(2) and any guidance issued under section 9, Bribery Act 2010; and
(f) within five (5) business days of receipt of a request from InfiSIM, certify to the InfiSIM in writing its compliance with this clause 33.
33.3 In the event that the Customer sub-contracts the provision of any element of the Agreement to any person, or receives any services in connection with its performance of the Agreement from any person, (each such person being an "Associated Person"), it shall impose upon such Associated Person anti-bribery obligations that are no less onerous than those imposed upon the Customer in this clause 33. The Customer shall be liable to InfiSIM for the acts and omissions of each Associated Person in relation to compliance with such anti-bribery obligations (or, where the Customer has failed to impose such obligations, the obligations that the Associated Person would be under if the Customer had complied with the obligation under this clause) as if such acts or omissions were those of the Customer itself.
33.4 The Customer warrants and represents that neither the Customer nor any of its officers, employees or any Associated Person has been convicted of any offence involving bribery, corruption, fraud or dishonesty or, to the best of its knowledge, has been or is the subject of any investigation, inquiry or enforcement proceedings by any governmental, administrative or regulatory body regarding any offence or alleged offence under the Anti-Bribery Laws.
33.5 Breach of this clause 33 shall be deemed a material breach of the Agreement.
33.6 The Customer shall indemnify InfiSIM against any losses, liabilities, damages, costs and expenses incurred by, or awarded against, InfiSIM as a result of any breach of this clause 33 by the Customer (including any liability that the Customer has to InfiSIM by virtue of the acts or omissions of any Associated Person under clause 33.3).
33.7 The Customer shall keep and maintain throughout the term of the Agreement detailed, accurate and up to date records showing all payments made and received by the Customer in connection with the Agreement. The Customer shall ensure that such records and books of accounts are sufficient to enable InfiSIM to verify the Customer’s compliance with its obligations under this clause 33.
33.8 The Customer shall permit InfiSIM and its third party representatives, on reasonable notice during normal business hours, but without notice in the event of any reasonably suspected breach of this clause 33, to access and take copies of the Customer’s records, books of account and any other information held by or on behalf of the Customer and to meet with the Customer’s personnel in order to audit the Customer’s compliance with its obligations under this clause 33. Such audit rights shall continue for six (6) years after termination or expiry of the Agreement. The Customer shall give all necessary assistance to the conduct of any such audits.
34. Governing law and jurisdiction
34.1 The Agreement shall be governed by and construed in accordance with the laws of England and Wales.
34.2 Each of the Parties irrevocably submits for all purposes in connection with the Agreement to the exclusive jurisdiction of the courts of England and Wales.
T&C's for Roamed Carrier Network SIM Cards
Our company has Sustainability and Responsible Practices as critical targets. For Corporate Responsibility, in the context of this agreement, we are committed to providing as much transparency as possible about the Services we offer.
2. The Contract
2.1 How is our commercial relationship regulated?
Our contractual relationship is regulated through
(a) this General Terms and Conditions,
(b) the special conditions agreed between us,
(c) any written individual agreements and conditions of use for Additional Services
Information about our Terms and Conditions and other special conditions agreed between us can be requested any time either in written or by phone directly from us.
2.2 Contract Effectiveness
How does our Contract become effective?
The contract becomes effective through:
(a) The signature of a contract form including all conditions described in our Offer to you
(b) Activation of an Individual Connection (SIM) either through NOVA or through an automated activation process
2.3 At contract signature, you need to provide evidence of;
(a) Your identity (driving license, passport or similar document)
(b) Your bank account details in case payment via Direct Debit applies, and the related authorisation
(c) If relevant, characteristics of your company (extract from the Register of Companies, License to Trade, etc.)
2.4 If you are acting on behalf of a third party, then you need evidence of your authorisation (e.g. from the Register of Companies, Power of Attorney)
2.5 We can reject your registration by notifying you,
(a) if you are delayed with payments due to us related to a previous or current contractual relationship or
(b) if you have breached essential contractual obligations related to those,
(c) if you have provided incorrect or incomplete information about your person, company, or creditworthiness,
(d) if there is evidence that our services are being abused,
(e) if there are technical or commercial reasons against it or
(f) there are justified concerns about your creditworthiness
2.6 We want to point out that our external agents (e.g. resellers) are not authorised to enter into individual agreements with you, which deviate from these General Terms and Conditions.
2.7 Notifications relevant to the Contract: Contractual relevant information will be provided in writing.
(a) Notifications relevant to the Contract will be sent to the last address that you have provided to us
(b) You can also provide us with an e-mail address specifically to send you notifications relevant to the Contract, including declarations of intent that become complete upon receipt. Clarifications sent by e-mail will be sent to you as soon as they are available. Your right to receive a printed invoice remains unaffected
(c) If you require to change the way how notifications are sent and/or the provided address, then you only need to provide us with a formal notification. These changes are free of charge.
3. Contract Duration
For how long is our Commercial Relationship valid? What applies in case of an extension of the Contract?
3.1 Unless otherwise agreed, our Contract is for an unlimited period.
3.2 In case a Minimum Contract Duration and an Automatic Extension apply, then these are according to our agreed fees detailed in our Offer to you. The Minimum Contract Duration begins with the end of the day on which we make the Service available to you. However, this will not be before we have closed an agreement that includes the Minimum contract Duration.
How can you change the contract? What do you need to notify us?
4.1 The following changes are possible:
(a) Contract Changes (e.g. Additional Services, Change of Tariff) and
(b) Changes of your basic data (e.g. Address, Name).
4.2 Contract changes according to Point 10.a of our general terms are only possible with our consent. We reserve the right to apply charges for such contract changes.
4.3 You will inform us about such change requests in writing (e.g. via Fax or Letter). If you want to notify us about such changes via telephone or e-mail, then we can only accept those if you provide your Customer Password. We will provide you with login credentials to our Self-Administration tool. You are responsible for keeping this information secret and bear the responsibility for unauthorised or improper usage of the login credentials, as long as these are the result of negligent behaviour on your side. You are required to notify us immediately if there is any suspicion of misuse of the login credentials.
4.4 You will inform us promptly in writing when your basic data, your contact details or credit data change:
(a) Your Name / your Company,
(b) Your Address,
(c) Your Contact Details (E-Mail Address),
(d) Your Bank Account or Credit Card details
(e) Your Creditworthiness
Changes related to your Name or your company require additional proof of your identity.
4.5 If you do not inform us about Address changes, then you bear any risk related to it. This equally applies if you change the e-mail address that you have provided in relation to this Terms and Conditions. For as long as you do not inform us about the changes, we can continue sending all the Notifications, Acts of Intent, Invoices, etc. to the address and e-mail address that you have provided to us.
4.6 You can only change your Bank Account details in writing (Letter or E-Mail).
4.7 In the case of Contract Changes, the new tariffs apply only after the current billing cycle has been concluded.
How can you transfer a contract to others, and what needs to be considered?
4.8 You can only transfer a contract to others with our written consent.
4.9 If we agree on the transfer of a contract to a third party, then all rights and obligations are transferred to the third party. You are still responsible for all liabilities related to the time period before the transfer of the contract.
How and when can the Contract be terminated? What needs to be considered?
4.10 Ordinary Termination: You can terminate a Contract related to these General Terms and Conditions at any time in written form. A one month notice period applies before the effective termination.
The Contract will be effectively terminated one month after you submit the Contract Termination request in a written form.
In case we cannot continue offering your Tariff or Service, we will notify you with 3 months’ notice period. You can then choose any other Tariff or Service provided by us to replace the ones we cannot continue offering. In case you cannot decide for any alternative Tariff or Service, then the contract will be terminated at the end of the notice period.
In case we have a Contract with a Minimum Contract Duration (waiver of termination), then the earliest point in time in which the termination can be legally effective is upon the expiration of the Minimum Contract Duration. The agreed Minimum Contract Duration (duration of the waiver of termination) results from:
(a) The Application Form
(b) The Contract Renewal Form
(c) Any Individual Agreement
Any additional Waiver of Termination resulting from a new Minimum Contract Duration begins with the first day of the following month, but not before the first day of the next month after the expiration of the previously agreed Minimum Contract Duration.
4.11 Unless otherwise agreed, private customers must sign the Contract Termination personally.
4.12 In the case of Enterprise Customers, the Termination must be signed by a duly authorised representative. In this case, we may require a proof of Authority to Represent.
4.13 Exceptional Termination: You can exceptionally terminate the contract if:
(a) Despite requests demonstrably provided by you, we do not provide our services as contractually agreed, during a period of 2 weeks.
(b) We apply changes in our General Terms and Conditions or in the Pricing, which are objectively not in your favour.
(c) Relevant circumstances arise of such nature that continued maintenance of the Contract can no longer reasonably be expected.
You do not need any specific form to terminate the Contract due to changes in our General Terms and Conditions or Pricing that are not in your favour. In this case, you can communicate the termination in written to InfiSIM Limited or verbally to our InfiSIM Limited Service Line.
If we change our General Terms and Conditions or Pricing in a way that is favourable to you, then the right of Exceptional Termination is not applicable. In case we change our General Terms and Conditions or our Pricing in a way that is not favourable to you, then we will inform you about the changes at least 1 month before the changes become effective in writing:
(d) Either in our invoice to you or
(e) in any other suitable form.
4.14 If you do not terminate the Contract before the changes become effective, then the new General Terms and Conditions and Pricing are deemed as accepted by you
4.15 If you terminate Contractual Relationship before the end of the agreed Minimum contract Duration, then we will invoice you for any outstanding fees until the end of the Minimum Contract Duration including Basic Fees, Subscription Fees and any other applicable fees.
The outstanding fees defined in this Paragraph 24 will not be invoiced in case there exist legitimate circumstances on your side, which entitle you to an Exceptional Termination.
4.16 You are not entitled to an Exceptional Termination in the following specific changes:
(a) our Company Name,
(b) our Brand or
(c) the Ownership Structure of our Company.
4.17 We can exceptionally terminate the Contract with immediate effect:
(a) for natural persons in case of Death or Appointment of a Guardian,
(b) for legal persons in case of Liquidation,
(c) if you violate essential contractual obligations,
(d) if you do not fulfil your obligation to pay – despite a reminder and a 2-week grace period with the risk of barring or
(e) if you use our services in an abusive way, harassing or with the intent to cause damage; this also applies to third parties, for which you are liable.
4.18 Notwithstanding the possibility to unilaterally change the General Terms and Conditions, the Service Descriptions and the Pricing, we can also implement change based on a mutual agreement.
In this case, we will send you a proposal for a consensual contract amendment at least one month before the proposed amendments become effective. The proposal will be sent to the address provided by you, as defined in Paragraph 3.
We will submit such a proposal at least in written form, for example as a part of an invoice or as an attachment to it. The proposal will include the changes to the General Terms and Conditions, Service Descriptions or Pricing. Even in cases in which we change only a part of a Paragraph, we will send you the complete modified Paragraph. We will also inform you of the date in which the proposed amendments become effective.
If you do not communicate any objection to the new or amended General Terms and Conditions, Service Descriptions and Pricing before becoming effective, then they are deemed as accepted by you. You will be informed about this in our proposal.
In case you object the proposed amendments before the day they become effective (0 hours), then the proposed amendments will not apply to you, and your existing Contract will continue being in force without the amendments. You can expose your objection for example in written form to InfiSIM Limited or verbally to our Service Line. We will notify about the possibility to object in our Proposal for Amendment of the Contract.
5. Our Services
What are the Foundations of our Services?
5.1 We provide our services according to;
(a) the provisions of these General Terms and Conditions,
(b) the general Pricing conditions – as a part of these General Terms and Conditions,
(c) the special fees for your Tariff agreed during your registration
(d) any written agreements and
in reverted order, meaning that later mentioned documents in the above list have preference over the previous ones.
5.2 Quality of Service: The information about the service quality is provided within the Tariff Sheet. There you will find information about any limitations related to the access and usage of the services.
It needs to be noted that there may be additional limitations related to the capabilities of the devices that are used to access the services. The quality of the services can be further affected by:
(a) The type of device that is used,
(b) The type of networks that are accessed (e.g. UMTS, GSM),
(c) The load on the accessed network,
(d) The chosen Tariff and Options
(e) Conditions related to Radio communication.
Certain Quality Parameters cannot be guaranteed. Nevertheless, we will make every effort to provide the best possible connectivity.
5.3 Emergency Call Services: Calls to Emergency Services, including the European 112 Emergency Number, can be made without any related cost. Emergency Calls can be made also without enough funds or credit. When an Emergency Call is made, Emergency Organisations can determine from which location the Emergency Call is made and which number is being used.
6. SIM Cards Exchange
What needs to be done in case a SIM Card is a defect or when it is stolen? What is your responsibility?
6.1 Upon your request, we will exchange SIM Cards in case that:
(a) It was a defect when provided to you
(b) It was stolen. A police theft report needs to be provided as proof.
7. General Liabilities
7.1 Your and our claims of Liability, Damages and Warranties are in accordance with the applicable legal provisions.
7.2 Neither Party shall have any liability towards the other Party arising from or in connection with this Agreement, any order or the performance, non-performance or purported performance of this Agreement or any order, whether in contract, tort or otherwise, except as stipulated in this Agreement.
7.3 Toward Companies that in case of an incident several customers are affected at the same time, our liability is against a single person is limited with £150, against the aggregate the liability is limited to £150,000. In case that the entire damage exceeds £150,000, the liabilities for the individual will be reduced accordingly.
7.4 Under no circumstances are Parties liable to each other for slight negligence or any form of indirect or consequential damage, including but not limited to loss of data, loss of business, turnover or profits, loss of interest as well as resulting claims of third parties.
7.5 The limitation of liability, as referred to in the above paragraphs, does not apply if the damage is the result of willful intent or deliberate recklessness on the part of either Party and/or its executives.
7.6 Damage should be reported in writing as soon as possible, but ultimately 10 (ten) working days after it could reasonably have been discovered. Damage not reported to the other Party within this period does not qualify for compensation.
8. When can we Suspend the Service
8.1 We can suspend the service without further notice either partially or totally, when:
(a) You are delayed with your payments despite our reminders and our notification of the possibility of a service suspension, with a grace period of 2 weeks
(b) There is alleged fraud or misuse of the services
(c) There is the suspicion that the services are used for purposes against the Law or to violate any personal rights
(d) You do not provide the needed pre-payments or guarantees,
(e) We are required to do so by contracts with our roaming partners or requests from competent authorities
(f) You violate essential provisions of this contract
(g) You have provided wrong or incomplete information about your person/company or your creditworthiness
(h) Purposefully you withhold information about changes in your basic data
(i) Your financial situation has demonstrably deteriorated or is in danger to deteriorate
(j) Our services are used in a highly unusual way: this means that your current but not yet due fees are at least twice as high as your average monthly fees.
8.2 Upon your request, we will justify any suspension of service. If the Suspension of Service is justified by a deliberate change of behaviour on your side, then you must pay all fees due before and after the Suspension of Service as agreed, in special: k) All basic fees, package fees and minimum commitments and l) All charges actually incurred.
8.3 We will lift the Suspension of Service immediately after the reasons for the suspension have ceased to exist.
9. The purpose for which we use your Data. What we do to protect your Data.
9.1 We have implemented technical and organisational measures to react to incidents, threats and vulnerabilities related to Security and Integrity of Data. Examples of these measures are:
(a) We check our technical equipment for security vulnerabilities regularly.
(b) We continuously collect information about vulnerabilities discovered by third parties or ourselves. We use this information to prevent potential security problems.
(c) We monitor our installed equipment for 24 hours, 365/366 days per year. Based on this we can react to Security or Integrity violations at any time.
(d) We inform you about any Security or Integrity violations affecting your data. In case we find that the Security or Integrity of your data has been violated we will inform you personally by letter, telephone, SMS, E-Mail, Fax or any other means.
9.2 We store and process your Basic Data and Traffic Data
(a) Which you have provided to us and
(b) Which has been provided to us or generated by us
9.3 We use your Basic Data and Traffic Data only for
(a) Our Services and related services to those,
(b) Marketing and promotional purposes,
(c) Assessment of Needs, Development and Planning of our Infrastructure,
(d) Improvement of our Solutions and Offering of Telecommunication Services,
(e) Deliver information to Emergency Services and
(f) Deliver information due to Legal Obligations.
9.4 You may revoke your permission to points 43 b), c), d) at any time.
9.5 Your Master Data, for the protection of creditors, may be communicated to creditor protection associations and in case of a qualified delayed payment (after two unsuccessful reminders) to a debt collection institute. For the settlement of payments, we transfer your Basic Data to the financial institution, which you have provided to us within your Bank Account Details and to our own Bank. We will communicate to you any changes related to our own Bank within our invoices.
9.6 In any other case, we only provide your data to third parties with your permission.
9.7 We will erase your Master Data at the end of our contractual relationship with you. However, this does not apply in the case that we need this data to calculate charges, to handle complaints or to fulfil any other legal obligations.
9.8 You retain your statutory rights of access, rectification and deletion of your data stored by us.
9.9 You inform all your authorised users of your SIM Cards that we measure, process and store Traffic Data in line with the applicable legal requirements.
10. Processing of Personal Data
10.1 We process data of our Customers on the legal basis of the GDPR.
10.2 The Parties undertake all necessary efforts to comply with the regulations of the GDPR.
10.3 The customer has to inform us in due time in case that the processing of data is not in line with the legal requirements of the GDPR.
10.4 In case that personal data will be processed, and that the Customer has provided her consent, the processing of data will be done in accordance with legal requirements.
10.5 We have implemented technical and organisational measures to react to incidents and vulnerabilities related to Security and Integrity of data.
10.6 The Customer has the right to receive information, correction, deletion, restriction and withdrawal. We will after consultation and consent with our Customer undertake any correction, erasure and blocking of data. In case we cannot comply with this request and are not contractually authorised, we will forward this request to the authorised person.
11. Your Responsibility
You need to consider in general terms that:
11.1 We can
(a) Suspend the Service at any time,
(b) Cancel the contract and
(c) Claim for damages,
if, without a written agreement with us, you use the Services for commercial purposes – especially for the sale of Telecommunication services (for example by using a GSM gateway or circumventing the interconnection), or in any other abusive manner.
11.2 It is your obligation to refrain from and prevent any abuse of our Services – especially intimidating or harassing Calls, SMS, MMS or Fax messages.
11.3 You are responsible for ensuring that children and young people do not have access to services, which require a minimum age (for example, adult content or gambling).
When third parties use the Services, you need to consider that
11.4 You are responsible for preventing third parties to abuse the Services.
11.5 When a SIM Card is lost, you must inform us immediately.
11.6 When third parties use your SIM Cards and your Codes to use the Services, then you are liable for all charges related to the Service until you instruct us to suspend the Service related to those SIM Cards and Codes.
11.7 You bear all the disadvantages if;
(a) You or other third parties abuse the Service
(b) We incur disadvantages caused by a representative of yours, improper safekeeping or usage.
12. Payment Terms
What will we invoice you for?
12.1 All fees will be charged in accordance with agreed the rates, which apply to the Service.
12.2 The invoicing of the fees may be delayed due to technical reasons. In such cases, we will invoice those with a maximum delay of 3 (three) months.
12.3 In addition to the monthly fees related to Telecommunication Services, we can also invoice other services in the same invoice, such as additional NOVA platform fees, value-added services or similar.
12.4 Due to technical reasons, it may be that we need to run different billing cycles. It is therefore not possible to commit to a specific billing period.
What to do when you have objections to your invoice?
12.5 If you have objections to your invoice, you can notify us about those in written form within a period of 14 days after the date of issue of the invoice. If no objection is made within that period, then the invoice is deemed as accepted by you. After the period you can only make objections in a court of law.
12.6 If your objections are notified in writing within the 14 days but are in our opinion unfounded, then we will provide you with a reasoned statement about it.
12.7 After the 14 days period expires, our invoice is regarded accepted by you, and you lose the right to raise objections; we will inform you about this in our reasoned statement.
12.8 We invoice our services monthly. Special rates for your tariffs can be invoiced on a different basis, but not later than three months after the conclusion of the billing cycle.
12.9 The following Services will be invoiced at the moment in which you submit your registration and/or purchase order:
(a) A one-off fee per SIM card/chip activation
(b) Other one-off fees per paragraph 63.
12.10 If you pay with a credit card, we will invoice any fixed fees (the ones that do not depend on actual traffic usage) in advance. The dates the billing cycle may not be fixed. We will inform you about the actual billing cycle dates after the closure of the contract.
12.11 You pay for all other Services after we
(a) Have provided the Services and
(b) Have provided an invoice.
12.12 You are required to pay the fees stated in the invoice within one week of the invoice date or within the contractually agreed payment terms.
12.13 Late Payment / Debt Collection: If your payment is late, you will get a payment reminder from us. For this, we will charge you the incurred costs, which are necessary, appropriate and reasonable.
If the reminder does not lead to a settlement of the open invoices, we are entitled to hire at your expense a Debt Collection Institute or a Lawyer to collect the debt.
12.14 Late payment interest Companies: If you or we deviate from our agreed contractual commitments, default interest of 12% per annum applies. In case that you have raised timely objections under these Terms and Conditions and your objection was unjustified, then we will only charge the legal interest rate. The agreed interest rate will not be settled via credit card, but via a dedicated invoice.
12.15 Late payment for Consumers: for Consumer, the interest rates provided by the applicable law will be applied.
12.16 If in doubt, we will use your payments to offset your oldest debts to us.
How can you pay? When and how can you change your methods of payment
12.17 In principle, you can use the following methods of payment:
(a) A Credit Card accepted by us and in case this payment method is provided in our Portal,
(b) A debit authorisation through a bank
(c) A bank transfer
12.18 We can inform you during the registration process about the payment methods available. For any direct debit under your responsibility that is not realised or is returned unpaid, we will charge you for administration cost according to the general Payment Terms. It will not apply when the failure to pay is related to a founded objection.
In case of a returned unpaid direct debit, we may change your method of payment to a Pay Slip / Bank Transfer; for this charge, we will charge you for administration cost according to the general Payment Terms
12.19 Any fees from your bank will be further invoice to you in full.
13. Where to turn to in case of Questions
In case of questions related to our products and services as well as in case of service degradation, we are going to provide you under www.infisim.com the actual information.
Furthermore, we will respond to and answer your questions and requirements via our customer contact form on our portal and via our service desk.